FAQs

Welcome to the  Print Family platform's Frequently Asked Questions (FAQs) section. Here, we provide quick and helpful answers to the most commonly asked questions to ensure your shopping experience is smooth and enjoyable.

GENERAL QUESTIONS

 

Q: What is Print Family?

A: Print Family is a Canada-based online apparel brand specializing in eco-friendly and sustainable clothing for a modern, conscious lifestyle. Our collections are thoughtfully designed to blend comfort and style, offering a curated selection of high-quality hoodies, t-shirts, and tops. The store is owned and operated by Imran Saeed.

 

Q: Where is Print Family located?

A: Our business address is  

4371 Boulevard des Grandes-Prairies
Montréal Quebec H1R 3H2
Canada


Q: How do I contact Print Family customer support?

A: You can reach our support team 24/7 by emailing info@printfamily.site . We are available Monday to Friday, from 10:00 AM to 6:00 PM, to help you.


ORDERING AND SHIPPING

 

Q: How do I place an order?

A: Simply browse our website, select your preferred items, add them to your cart, and proceed to checkout to complete your order securely.

 

Q: What is the shipping cost?

A: We offer free standard shipping on all orders within the United Kingdom. There are no additional charges regardless of order size or value.

 

Q: How can I track my order?

A: Once your order is shipped, you will receive a confirmation email with tracking details. You can use this to monitor your package in real-time. Please note that tracking information may take 24 to 48 hours to update.

 

Q: What payment methods do you accept?

A: We accept a variety of secure payment methods, including:

  • Amazon
  • American Express
  • Apple Pay
  • Diners Club
  • Discover
  • Google Pay
  • Mastercard
  • Shop Pay
  • Visa


RETURNS AND EXCHANGES

 

Q: What is your return policy?

A: We offer a  14-day hassle-free return policy. If you're not fully satisfied with your purchase, you can return it within 14 days of receiving your order. For full details on our return policy, please visit our  Return Policy & Refund Policy page.

 

Q: How do I request a return or exchange?

A: Contact our support team by emailing info@printfamily.site to initiate the return or exchange process. We will guide you through the next steps.

Contact Information

Business Name: Print Family

Business Mail: info@printfamily.site

Business Hours: 10:00 AM – 6:00 PM (Monday – Friday)

Live Chat: 24/7 at store

Business Address:  4371 Boulevard des Grandes-PrairiesMontréal Quebec H1R 3H2 Canada